How does Dundee Wireless compare with ISDN, DSL and Cable connections? 

Like our dedicated ISDN connections, Dundee Wireless service is always on; there’s never a busy signal. Unlike DSL, the service speed does not diminish with distance from the network (in this case, not the central office, but the base station). Unlike ISDN and T1 connections, which may be connected to the Public Service Telephone Network (PSTN), Dundee Wireless service functions like a private network IP connection between you, the end-user, and Dundee Wireless.  Cable is frequently oversubscribed, meaning that the cable company doesn't use enough high-speed connections to the Internet backbone for the number of users on their system.  This cause the end-user's Internet access to become very slow and erratic.

How quickly can you get me connected?

A Dundee Wireless connection can typically be established within 3-5 business days after order. The single greatest reason an installation may take longer is if gaining permission to, and installing the antenna on the roof of the property are required

Is the service secure? 

Yes, very secure. Underlying the Dundee wireless connection is military-grade communication technology. Additionally, the service is protected by authentication, proprietary signal processing techniques, and directional antennas which it make both very difficult to detect the radio frequency transmissions, and very difficult to exploit. While no communications network is absolutely secure, the ‘work-factor’ required to exploit data sent over the Dundee network is at least as high as that for wired and satellite telecommunications networks. If desired, the end-user can achieve an even levels of security by introducing encryption at the application layer. 

Is it safe? 

Absolutely. The Dundee Wireless transceiver actually emits less power than a cellular telephone (sub 1 watt), and the antenna will be installed at least 12 feet above ground level.

What do I need to get service? 

The professional installation crew will install everything you need. For commercial installations, the Indoor Unit or access server will be connected to your router, hub or PC equipped with an RJ-45 10Base-T Ethernet interface (cables are included). For Residential installations, we provide equipment for a single-PC (non-networked) situations.  Networking equipment for residential service is available for purchase and installation for an additional charge.  For commercial and residential installations, the antenna is installed in the window, side or roof of your building, and connected to the Indoor Unit by coaxial cable. The installer will configure the equipment with the necessary IP address(es).

Is the service affected by weather conditions? 

No. Unlike some other wireless products that operate in bands that ARE affected by weather, the Dundee wireless service is unaffected by rain, snow, sleet, hail, fog or atmospheric conditions of any kind, and all of the antenna options are rated for wind loads in excess of 100 mph.

Are you going to put an ugly antenna on my building? 

Probably not. Dundee has married its customer premise equipment (CPE) with a family of aesthetically neutral antennas that will not detract from your building’s architecture or appearance. We will only install an aesthetically challenged antenna if you say it’s okay, and then, only if necessary.

Can I get this service outside the Dundee Area?? 

YES! Presently it is available in Dundee, Milan, and Monroe.  Dundee Internet is in the process of a Monroe County-wide deployment. For a map of our current and planned coverage areas, click here.